MICHAEL
LEBOWITZ
Business is ultimately
culture.
Michael Lebowitz, 2023 AD
The founder of award-winning creative agency Big Spaceship discusses his lifelong pursuit of culture and creating magical experiences for clients such as Starbucks, NFL and JetBlue along the way.
All words by Michael Lebowitz in conversation with Seneca.
Thoughtbubble Productions, a god awful name. It was right at the beginning of the internet bubble. Everybody was kind of young and cool, the office was really fun. There was good music playing and I was like, "Work can be like this?". This was real culture, not something generic. I was handed the entire Bravo television site to manage with 6 months of experience to my name. At that time there wasn't anyone to teach you anything. There were no classes, bad software, barely even any books. Everyone was just figuring it all out. That was my favorite part. I loved the energy of trying to make a new medium do what you wanted. I also learned everything not to do from that job. It became all about the money for them, and they lost sight of the magic. I thought that I could do better myself and set out on my own.
My Dad gave me the best gift I've ever been given, a creative framework.
On my 13th birthday he gave me a stereo — components, speakers, and a turntable. What he didn't do was give me the records he liked and tell me to listen to them. Instead he bought me a new record, of my choice, every other week until my next birthday. He kept renewing it for years. It was a gift of opportunity — to experiment, to discover and to collect. In doing so, he gave me agency, a love of music and what is now a far-too-large record collection.
Spaceship.com was taken
Big Spaceship sounds cool. It's like a mothership. There's room for everybody on a Big Spaceship. Later, I found a quote from Marshall Mcluhan that summed it up, "there are no passengers on the spaceship Earth. We are all crew." A beautiful quote. Without knowing that quote, we have called the team "the crew" from the beginning. It's a sense of possibility that... we can all find possibility in this together.
In my experience, a company that has a rich culture has a rich set of rituals. It’s not the specific rituals that matter, but that people are using the company as a canvas to create them. There was a period of time when everybody was playing Guitar Hero in the office, and then suddenly it stopped. It wasn't that culture was breaking down. It was that Guitar Hero had its moment. We want people to engage the community that they have around them and feel safe and comfortable doing that in our environment.
If I had known what it would take to start a company, I never would've had the guts to do it.
Companies can run themselves into the ground trying to take on an opportunity they’re not ready for, and on the flip side break themselves down for missing such a big opportunity if they choose not to take it. I really look at this as falling on your face over and over and over again to varying degrees of public view. You're falling in your face, but not everybody knows all the time. I mean I've made some pretty epic mistakes. I’m coming from a good place, but I was also coming from a place of wanting to avoid an inevitable, unavoidable bad feeling.
I've been on all the big stages, but I honestly feel best when we get to be together.
Nobody talks about the soft stuff. The soft stuff is what separates good business from bad business. Business, unless you just look at it as just a financial instrument, is ultimately culture. Culture is something that either happens to you or it’s culture that you put some guardrails up to facilitate, either way it will define you. You can’t wake up one day and create culture, because as you add people to the company, it’s just going to change. It takes thought and vigilance. When we first started there was no onboarding. It was simply, "Hey, you're here. Great. Welcome. Come on in. You're one of us now.” As we grew, I figured out that we had to make sure people understood what they were signing up for.
Lifelong friendships have been born here. Marriages have happened, kids have been born because of this place. Other companies have sprouted because of this place. I’m proud that it's a place of joy and connections.
Lifelong friendships have been born here. Marriages have happened, kids have been born because of this place. Other companies have sprouted because of this place. I’m proud that it's a place of joy and connections.