Questions? Ask Away
Shipping & Returns
How long do I have to return or exchange my order?
All full price items that have not been worn or washed can be returned within 30 days of purchase free or charge for a refund, exchange, or store credit.
How do I return or exchange an item from my order?
Use our returns portal to initiate your return for an exchange, refund, or store credit. For international returns or to exchange your items for one of a different value please reach out to contact@thinkseneca.com.
How much does shipping cost?
Domestic:
We offer free ground shipping on orders above $150 within the U.S via UPS or USPS. Once shipped, orders deliver within 2 - 7 business days. Orders may be upgraded to expedited shipping for an additional fee.
Note that expedited orders must be placed by 12pm ET Monday-Friday to ship out the same day. We do not ship to P.O. boxes, APO/FPO, Hotel Rooms or any Temporary Addresses.
International:
Shipping costs very depending on the number of items ordered and the specific location. We offer generated rates from DHL, UPS, and USPS for you to choose the best option for your budget and timeline.
Do you ship internationally?
Yes! Just enter in your address as normal. Please note that shipping & returns are not free for international orders.
When will orders ship out?
We ship out orders within 2 business days of your order being processed. Upon shipment, you will
receive a shipping notification email with the shipment service and tracking information. We may not
process, ship or deliver your order during weekends or holidays. If you do not receive the notification
from us within 48 hours, please reach out to contact@thinkseneca.com.
Order Changes
How do I make changes to my order once it's been placed?
For any request regarding order details, changes or other issues, please reach out to contact@thinkseneca.com. Once your order has shipped, we cannot cancel the order or update the order
details. If you experience any problem with the delivery, please contact us and we will work with you
and the logistics provider to resolve. Please note that delivery time can be affected by holidays,
weather conditions, customs laws or other variables which are beyond our control.
What if there is an issue delivering my package?
We will work with you to resolve any issues with missing deliveries, please reach out to contact@thinkseneca.com. In case a package is returned to us, we will contact you and can either
attempt to resend or process the refund immediately. We do not refund or replace items unless we
receive the returned packages.
Payments
How can I pay for my Seneca order?
Seneca offers Visa, Mastercard, American Express, Diners Club, Apple Pay, Google Pay, JCB, ELO
and Discover payment methods worldwide.
We offer a safe and secure shopping experience
• Secure https payment connections
• Secure deliveries with high-end couriers
Garment Care
How do I care for my Seneca garments?
At Seneca, we work closely with the best, most innovative mills in Europe, Japan and the US to source
premium cutting edge fabrics tested for durability and hard wearing
• All items are machine washable in cold water using mild detergent
• Wash with similar colors
• Empty pockets, turn the garment inside out, and do zip up before washing
• Do NOT bleach
• Hang / lay flat to dry
• Vanta fabrics do not require ironing
• Performance Cotton Poplin, ironing is optional
We stand by our products. In case of any rips or defects, or if you are unsatisfied in any way, reach out to contact@thinkseneca.com and we will help resolve.
Sustainablitity
What we're doing
To learn more about our sustainability efforts, please visit www.thinkseneca/pages/sustainability