Questions? Ask Away
Shipping & Returns
How long do I have to return or exchange my order?
45 days free returns for a refund, an exchange or return for store credit.
What is the process to return an item for a refund / exchange?
3 Step process to return an item:
1. Reach out to email@example.com to initiate the return or exchange process.
2. We will email you a pre-paid UPS label. Simply print, place on the package and drop off at a
UPS store, or schedule a UPS pickup.
3. Once we receive and process your return, we will refund the total purchase amount to the
original payment method used within 5-7 business days. Exchanged products will be reshipped within 2 business days after we receive and process your return.
Returns will be refund immediately once received. A credit will be applied to your credit
card or another original method of payment, within 5 or 7 business days.
How much does shipping cost?
We offer free ground shipping on all orders within the U.S via UPS or USPS. Once shipped, orders deliver within 2 - 7 business days. Orders may be upgraded to expedited shipping for an additional fee.
Note that expedited orders must be placed by 12pm ET Monday-Friday to ship out the same day. We do not ship to P.O. boxes, APO/FPO, Hotel Rooms or any Temporary Addresses.
Shipping costs very depending on the number of items ordered and the specific location. We offer generated rates from DHL, UPS, and USPS for you to choose the best option for your budget and timeline.
Do you ship internationally?
Yes! Just enter in your address as normal. Please note that shipping & returns are not free for international orders.
When will orders ship out?
We ship out orders within 2 business days of your order being processed. Upon shipment, you will
receive a shipping notification email with the shipment service and tracking information. We may not
process, ship or deliver your order during weekends or holidays. If you do not receive the notification
from us within 48 hours, please reach out to firstname.lastname@example.org.
How do I make changes to my order once it's been placed?
For any request regarding order details, changes or other issues, please reach out to email@example.com. Once your order has shipped, we cannot cancel the order or update the order
details. If you experience any problem with the delivery, please contact us and we will work with you
and the logistics provider to resolve. Please note that delivery time can be affected by holidays,
weather conditions, customs laws or other variables which are beyond our control.
What if there is an issue delivering my package?
We will work with you to resolve any issues with missing deliveries, please reach out to firstname.lastname@example.org. In case a package is returned to us, we will contact you and can either
attempt to resend or process the refund immediately. We do not refund or replace items unless we
receive the returned packages.
How can I pay for my Seneca order?
Seneca offers Visa, Mastercard, American Express, Diners Club, Apple Pay, Google Pay, JCB, ELO
and Discover payment methods worldwide.
We offer a safe and secure shopping experience
• Secure https payment connections
• Secure deliveries with high-end couriers
How do I care for my Seneca garments?
At Seneca, we work closely with the best, most innovative mills in Europe, Japan and the US to source
premium cutting edge fabrics tested for durability and hard wearing
• All items are machine washable in cold water using mild detergent
• Wash with similar colors
• Empty pockets, turn the garment inside out, and do zip up before washing
• Do NOT bleach
• Hang / lay flat to dry
• Vanta fabrics do not require ironing
• Performance Cotton Poplin, ironing is optional
We stand by our products. In case of any rips or defects, or if you are unsatisfied in any way, reach out to email@example.com and we will help resolve.
What we're doing
To learn more about our sustainability efforts, please visit www.thinkseneca/pages/sustainability