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Privacy Policy

 

Returns and Exchanges

How long do I have to return or exchange my order?

45 days free returns for a refund, an exchange or return for store credit.

What is the process to return an item for a refund / exchange?

3 Step process to return an item:

  1. Contact us at Livia@thinkseneca.com to initiate the return or exchange process
  2. We will email you a pre-paid UPS Simply print, place on the package and drop off at a UPS store, or schedule a UPS pickup
  3. Once we receive and process your return, we will refund the total purchase amount to the original payment method used within 5-7 business Exchanged products will be re- shipped within 2 business days after we receive and process your return

Refunds Once your return is received, we will send you an email to notify you that we have received your returned item. We will then process the refund immediately. A credit will be applied to your credit card or another original method of payment, within 5 or 7 business days.

Exchanges are subject to availability of the requested exchange item. We will ship your new product(s) within 2 business days of having received and processed the returned goods. Any difference in the price of exchanged goods will be either billed or refunded to you.

Shipping

How much does shipping cost?

We offer free ground shipping on all orders within the U.S via UPS or USPS. Once shipped, orders deliver within 2 - 7 business days. Orders may be upgraded to expedited shipping for an additional fee. Note that expedited orders must be placed by 12pm ET Monday-Friday to ship out the same day. We do not ship to P.O. boxes, APO/FPO, Hotel Rooms or any Temporary Addresses.

Unfortunately, we do not offer international shipping at the moment. Stay tuned…

When will orders ship out?

We ship out orders within 2 business days of your order being processed. Upon shipment, you will receive a shipping notification email with the shipment service and tracking information. We may not process, ship or deliver your order during weekends or holidays. If you do not receive the notification from us within 48 hours, please contact us at Livia@thinkseneca.com.

Changes and Updates

What happens if I need to change my order after making it?

For any request regarding order details, changes or other issues, please contact us at Livia@thinkseneca.com. Once your order has shipped, we cannot cancel the order or update the order details. If you experience any problem with the delivery, please contact us and we will work with you and the logistics provider to resolve. Please note that delivery time can be affected by holidays, weather conditions, customs laws or other variables which are beyond our control.

 

What if my package never got delivered, or was sent back to Seneca HQ?


We will work with you to resolve any issues with missing deliveries, please contact us at Livia@thinkseneca.com. In case a package is returned to us, we will contact you and can either attempt to resend or process the refund immediately. We do not refund or replace items unless we receive the returned packages.

Payment Methods

How can I pay for my Seneca order?

Seneca offers Visa, Mastercard, American Express, Diners Club, Apple Pay, Google Pay, JCB, ELO and Discover payment methods worldwide.

We offer a safe and secure shopping experience

  • Secure https payment connections
  • Secure deliveries with high-end couriers

Garment Care

How do I care for my Seneca garments?

At Seneca, we work closely with the best, most innovative mills in Europe, Japan and the US to source premium cutting edge fabrics tested for durability and hard wearing

  • All items are machine washable in cold water using mild detergent
  • Wash with similar colors
  • Empty pockets, turn the garment inside out, and do zip up before washing
  • Do NOT bleach
  • Hang / lay flat to dry
  • Vanta fabrics do not require ironing
  • Performance Cotton Poplin, ironing is optional

We stand by our products. In case of any rips or defects, or if you are unsatisfied in any way, please contact Livia@thinkseneca.com and we will help resolve.

Sustainability

To learn more about our sustainability efforts, please visit www.thinkseneca/pages/sustainability

Measurements. All garments are hand-measured for accuracy.


It may be helpful to compare these product measurements to a similar garment you already own. To do this, place the garment on a flat surface and take all measurements from the outside.


Modena Shirt

  • S
  • M
  • L
  • XL
  • Chest
  • 40"
  • 42"
  • 45"
  • 47"
  • Back Length
  • 28"
  • 28"
  • 28 1/2"
  • 28 1/2"
  • Sleeve Length
  • 24"
  • 24 1/2"
  • 26"
  • 26 1/2"
  • Shoulder Width
  • 17 1/4"
  • 17 3/4"
  • 18 1/2"
  • 19"

Lumen Shirt

  • S
  • M
  • L
  • XL
  • Chest
  • 39"
  • 41"
  • 44"
  • 46"
  • Back Length
  • 28 3/4"
  • 29 1/4"
  • 30"
  • 30 1/2"
  • Sleeve Length
  • 24 3/4"
  • 25 1/4"
  • 26 1/2"
  • 27"
  • Shoulder Width
  • 17 1/2"
  • 18"
  • 18 1/2"
  • 19"

Aero Half Zip

  • S
  • M
  • L
  • XL
  • Chest
  • 41"
  • 43"
  • 46"
  • 48"
  • Back Length
  • 27 3/4"
  • 28 1/2"
  • 29 1/2"
  • 30 1/2"
  • Sleeve Length
  • 23 1/2"
  • 24 1/2"
  • 25"
  • 26"
  • Shoulder Width
  • 18 1/4"
  • 18 3/4"
  • 19 1/2"
  • 20"

Forma Blazer

  • S
  • M
  • L
  • XL
  • Chest
  • 40"
  • 42"
  • 45"
  • 47"
  • Back Length
  • 28 1/2"
  • 29"
  • 29 3/4"
  • 30 1/4"
  • Sleeve Length
  • 24"
  • 24 1/2"
  • 26"
  • 26 1/2"
  • Shoulder Width
  • 17 1/2"
  • 18 3/4"
  • 19 1/2"
  • 20"

Vanta Pant

  • S
  • M
  • L
  • XL
  • Waist
  • 29 1/2"
  • 31 1/2"
  • 34 1/2"
  • 36 1/2"
  • Outseam
  • 37 1/2"
  • 38"
  • 39 1/2"
  • 40"
  • Inseam
  • 29 1/2"
  • 29 1/2"
  • 30 1/2"
  • 30 1/2"
  • Hem Opening
  • 12"
  • 12 1/2"
  • 13 1/4"
  • 13 3/4"

Atlas Short

  • S
  • M
  • L
  • XL
  • Waist
  • 29 1/2"
  • 31 1/2"
  • 34 1/2"
  • 36 1/2"
  • Outseam
  • 16"
  • 16 1/2"
  • 17"
  • 17 1/2"
  • Inseam
  • 7"
  • 7"
  • 7 1/2"
  • 7 1/2"
  • Hem
  • 9 1/2"
  • 9 1/2"
  • 10 1/2"
  • 10 1/2"

Lumen Shortsleeve Shirt

  • S
  • M
  • L
  • XL
  • Chest
  • 39"
  • 41"
  • 44"
  • 46"
  • Back Length
  • 28 3/4"
  • 29 1/4"
  • 30"
  • 30 1/2"
  • Sleeve Length
  • 8 1/2"
  • 9"
  • 9 3/4"
  • 10 1/4"
  • Shoulder Width
  • 17 1/2"
  • 18"
  • 18 1/2"
  • 19"

Cortina Longsleeve Knit

  • S
  • M
  • L
  • XL
  • Chest
  • 41"
  • 43"
  • 46"
  • 48"
  • Back Length
  • 25 1/2"
  • 26 1/2"
  • 27"
  • 27"
  • Sleeve Length
  • 23 1/2"
  • 24 1/2"
  • 25"
  • 26"
  • Shoulder Width
  • 18 1/4"
  • 18 3/4"
  • 19 1/2"
  • 20"
  • Still Unsure?

    Email contact@thinkseneca.com with your typical size, height, and weight. 


  • Returns or exchanges.

    Try your purchase in the comfort of your own home and, if it’s not quite right, let us know and we’ll arrange a free exchange or return. 

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