Returns & Exchange Policies of Seneca
Returns and Exchanges
How long do I have to return or exchange my order?
45 days free returns for a refund, an exchange or return for store credit.
What is the process to return an item for a refund / exchange?
3 Step process to return an item:
- Contact us at Livia@thinkseneca.com to initiate the return or exchange process
- We will email you a pre-paid UPS label. Simply print, place on the package and drop off at a UPS store, or schedule a UPS pickup
- Once we receive and process your return, we will refund the total purchase amount to the original payment method used within 5-7 business days. Exchanged products will be re-shipped within 2 business days after we receive and process your return
Refunds Once your return is received, we will send you an email to notify you that we have received your returned item. We will then process the refund immediately. A credit will be applied to your credit card or another original method of payment, within 5 or 7 business days.
Exchanges are subject to availability of the requested exchange item. We will ship your new product(s) within 2 business days of having received and processed the returned goods. Any difference in the price of exchanged goods will be either billed or refunded to you.
How much does shipping cost?
We offer free ground shipping on all orders within the U.S via UPS or USPS. Once shipped, orders deliver within 2 - 7 business days. Orders may be upgraded to expedited shipping for an additional fee. Note that expedited orders must be placed by 12pm ET Monday-Friday to ship out the same day. We do not ship to P.O. boxes, APO/FPO, Hotel Rooms or any Temporary Addresses.
Unfortunately, we do not offer international shipping at the moment. Stay tuned…
When will orders ship out?
We ship out orders within 2 business days of your order being processed. Upon shipment, you will receive a shipping notification email with the shipment service and tracking information. We may not process, ship or deliver your order during weekends or holidays. If you do not receive the notification from us within 48 hours, please contact us at Livia@thinkseneca.com.
Changes and Updates
What happens if I need to change my order after making it?
For any request regarding order details, changes or other issues, please contact us at Livia@thinkseneca.com. Once your order has shipped, we cannot cancel the order or update the order details. If you experience any problem with the delivery, please contact us and we will work with you and the logistics provider to resolve. Please note that delivery time can be affected by holidays, weather conditions, customs laws or other variables which are beyond our control.
What if my package never got delivered, or was sent back to Seneca HQ?
We will work with you to resolve any issues with missing deliveries, please contact us at Livia@thinkseneca.com. In case a package is returned to us, we will contact you and can either attempt to resend or process the refund immediately. We do not refund or replace items unless we receive the returned packages.
How can I pay for my Seneca order?
Seneca offers Visa, Mastercard, American Express, Diners Club, Apple Pay, Google Pay, JCB, ELO and Discover payment methods worldwide.
We offer a safe and secure shopping experience
- Secure https payment connections
- Secure deliveries with high-end couriers
How do I care for my Seneca garments?
At Seneca, we work closely with the best, most innovative mills in Europe, Japan and the US to source premium cutting edge fabrics tested for durability and hard wearing
- All items are machine washable in cold water using mild detergent
- Wash with similar colors
- Empty pockets, turn the garment inside out, and do zip up before washing
- Do NOT bleach
- Hang / lay flat to dry
- Vanta fabrics do not require ironing
- Performance Cotton Poplin, ironing is optional
We stand by our products. In case of any rips or defects, or if you are unsatisfied in any way, please contact Livia@thinkseneca.com and we will help resolve.
To learn more about our sustainability efforts, please visit www.thinkseneca/pages/sustainability